Last updated: November 2026
30-day returns
You can return Alpine Sleep within 30 days of receipt without giving any reason, provided the product is unused, complete and in its original packaging.
How to return
- Email us at pascal.granacher@gmail.com with your order number. You will receive a confirmation from us.
- Pack the product securely in its original packaging.
- Send it to the following address:
Alpine Sleep, Pascal Granacher, Bühlstrasse 3, 5742 Kölliken, Switzerland
You bear the cost of return shipping. For returns from abroad, mark the customs declaration “Return / returned goods” and enclose a copy of the invoice.
Refund
Once your return has arrived and been checked, we will refund the purchase price to your original payment method within 10 days. We cannot refund customs duties or import charges you have already paid; you may be able to reclaim them from the customs authority in your country.
Excluded from returns
For hygiene reasons, used toppers cannot be taken back, except in the case of a defect (see warranty) or under the statutory right of withdrawal in the EU.
Damaged or faulty delivery
If your delivery is damaged or faulty, please contact us with photos within 5 days of receipt. We will find a solution together – replacement or refund, free of charge for you.
2-year warranty
We provide a 2-year warranty on the device and topper from the date of delivery. In the event of a material or manufacturing defect, we will repair or replace the product free of charge. Excluded is damage caused by improper use, missing or unsuitable water, wear and tear, and unauthorised repairs. Mandatory statutory warranty rights in your country of residence remain unaffected.
For warranty claims, email us your order number, a short description and a photo or video at pascal.granacher@gmail.com.
Right of withdrawal for customers in the EU
Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, take possession of the goods. To exercise your right of withdrawal, you must inform us (Alpine Sleep, Pascal Granacher, Bühlstrasse 3, 5742 Kölliken, Switzerland, email: pascal.granacher@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. by email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. We will use the same means of payment that you used for the original transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You must send back the goods to Alpine Sleep, Pascal Granacher, Bühlstrasse 3, 5742 Kölliken, Switzerland, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Alpine Sleep, Pascal Granacher, Bühlstrasse 3, 5742 Kölliken, Switzerland, email: pascal.granacher@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: